Contacts

Need help with an account, a payment, or a game? Our support team is available to assist United States players seven days a week. Use the fastest option for your situation and expect clear, friendly guidance from representatives who handle account, wagering, and payout questions every day.

“Live Chat” and phone support — the quickest route

Click the “Help” button on-site to open Live Chat for immediate assistance, 24/7. For more detailed issues, our phone line connects you with a specialist during support hours. If your issue requires documentation or follow-up, we’ll confirm next steps and provide a ticket number so you can track progress.

Email and message options for detailed requests

Send account documents, screenshots, or account-specific questions to support@ourcasino.com and our team will respond promptly. For common questions, check the FAQ first to get fast answers about deposits, withdrawals, and bonus rules. See our general help resources here.

Payments, verification, and “fast payouts”

Most verified accounts see withdrawals processed in under 24 hours, depending on payment method and verification status. To avoid delays, have a government-issued ID, proof of address, and your payment details ready when requested. If a payout is taking longer than expected, contact support with your ticket number and we’ll prioritize the review. Terms and conditions apply.

VIP, affiliate, and media contacts

For VIP account management, affiliate partnerships, or press inquiries, email our dedicated teams at vip@ourcasino.com and partners@ourcasino.com. We respond to business inquiries with detailed next steps and timelines, and we’ll connect you with the right specialist for contract, marketing, or event questions.

Security, privacy, and responsible play

We use industry-standard encryption to protect your information, and we follow strict verification procedures to keep your funds secure. If you or someone you know needs tools for safer play, support is available to set deposit limits, cool-off periods, or self-exclusion options. Learn about our responsible play tools and support resources.

Office address and legal notices

For legal correspondence or licensed operator inquiries, please use the mailing address listed in your account settings or contact legal@ourcasino.com for guidance. All official policies, licensing information, and regulatory disclosures are available for review, and we’ll provide any documentation needed for audits or compliance requests.

If you still have questions, start a Live Chat right now or email support@ourcasino.com and we’ll walk you through the next steps.